When will my order ship?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 16PM CET will not be shipped out until the next business day.
Will I have to pay international taxes and duties?
Final price is inclusive of tax and duties, however not all currencies have tax and duties included. Nordvik cannot control and is not responsible for any duties or taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.
What movement is used?
Our battery-powered quartz watches use a Japanese Miyota Precision Quartz Movement, which is one of the most well-known and trusted in the industry.
Is there a warranty?
Nordvik has a limited 2 years manufacturer’s defects warranty from the original purchase date from an authorized dealer. This warranty does not cover any user abuse, water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims.
What is your return policy?
Any new product can be returned for a full refund within 14 days of delivery. We offer free and easy returns for all domestic and international orders for items placed on nordvikwatches.com Expedited shipping charges are non-refundable. For warranty claims or parts replacement, please get in touch with us at email@example.com, as the process will be different.
Can you ship to my country?
If DHL can ship there, so can we! If you’re unable to see your Country in the drop down list please contact us with your adress and we’ll check the availiability.
Why was my credit card declined?
Our service provider requires certain fraud-prevention schemes from your service provider and will not be able to accept your credit card otherwise. The best way to process a purchase if your card got denied is to simply use PayPal. Please note that PayPal is much easier to utilize than it used to be.
Why haven’t I received an order confirmation, did my order go through?
In the event of a missing order confirmation, please make sure to double check your spam folders/boxes.
As long as funds has been deducted from your account you can be certain that your order has been processed. If you didn’t receive your confirmation e-mail and it isn’t in your spam folder, reach out to our customer support at firstname.lastname@example.org and we will help you out.
How do I clean my strap?
We recommend that you use products specifically created for washing-up leather. Soap and water will discolor and desiccate leather straps.